“Contrary to some prevalent notions, smooth-running relationships between individuals- in the family, in the workplace, and even in summit meetings- rarely if ever happen by accident. Rather, those extraordinary relationships that everyone seeks develop over time, when adults relate to each other in principled ways. Few people are aware of what these principles are, however. Furthermore, well-known and widely taught principles can often make things worse.
“Often what people accept as ordinary relationships too often are not working very well.”
From Roberta M. Gilbert in Extraordinary Relationships (Page 3).